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Milking the rewards of member engagement

One of Britain’s most innovative dairy co-operatives is setting a gold standard for member engagement. First Milk, the UK’s only major dairy business to be 100 per cent owned by British farmers, now operates according to a members’ charter which formally sets out its commitment to giving 1,500 co-operative members a significant role in how the business is run. The charter includes clarity on how milk prices are set, details of how members can take part in governance and how members’ capital investment is rewarded, as well as information on how it consults and communicates with members and their representatives. Every member has the opportunity to become an area representative and to stand for election to the board, and key decisions are subject to a members’ vote....
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