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3536062246_f76fb9f33a_b.jpg?profile=RESIZE_400xCustomers "may never shop the same way again" after the coronavirus crisis, Marks and Spencer's boss has said.

"Whilst some customer habits will return to normal, others have changed forever," Steve Rowe said.

The pandemic has driven changes, including a shift to online and changing how customers use High Street stores that remain open, he added.

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BBC News

 

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