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Northern Rail has apologised after a passenger who is disabled was told she could not travel with her mobility scooter despite being sold a ticket.

The 31-year-old, who has autism and the debilitating Ehlers-Danlos syndromes, filmed her experience on board a train on her way to a wedding on Thursday.

Northern Rail said it was investigating and apologised for the "distress".

The government said it expected train firms "to do everything possible to make travel easy for disabled people".

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BBC News

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