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Costa_Coffee_%2C_Chesterfield.jpg?profile=RESIZE_710xCosta Coffee workers have made numerous claims alleging poor working conditions across 29 franchise stores.

The BBC has spoken to 26 employees of Costa Coffee franchise stores managed by Goldex Essex Investments Ltd and Bristal Investments Ltd.

Complaints include managers' alleged refusal to pay for sickness or annual leave, working outside of contracted hours and the retention of tips.

A Costa Coffee spokeswoman said an independent audit has been launched.

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BBC News

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