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Bank staff ‘saving elderly from scams’

An average of nearly £9,000 per case was prevented from being stolen from elderly bank customers owing to a rapid response scheme.

Bank staff have been trained to spot when customers appear to have been targeted by fraudsters pushing scams such as unnecessary home improvements.

Scams totalling an estimated £38m were prevented last year, according to trade body UK Finance.

But consumer groups say risks of complex scams remain.

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BBC News

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